Frequently Asked Questions

We recommend booking at least 4-6 weeks in advance, especially for peak season (May through October) and holidays. Popular dates like Christmas and New Year's Eve parties tend to book up quickly. That said, we always try to accommodate last-minute requests when possible, so don't hesitate to reach out even if your event is coming up soon!

Every package includes delivery, professional setup and teardown, a friendly booth attendant for the duration of your event, a curated props box with 50+ items, unlimited photo sessions during your rental period, and an online gallery of all photos taken. Specific packages include additional features like instant prints, custom keychains, or trading cards.

Space requirements vary by booth type. Our Classic Booth needs approximately 8' x 8' of floor space. We also need access to a standard power outlet within 50 feet. We're happy to do a venue walkthrough if you're unsure about space.

Absolutely! We love customization. We'll work with you to design photo strip layouts and digital overlays that match your event's theme, colors, and branding. This is included at no extra charge with every package. Just send us your ideas, logos, or color palette and our design team will create something perfect for your event.

Yes! Each booth comes with a standard backdrop included. We have several options to choose from including solid colors and simple patterns. If you'd like something more specific like a sequin wall, floral arrangement, custom printed backdrop, or themed setup, we offer custom backdrops as an add-on. Let us know your vision and we'll make it happen!

It depends on the package! With our Classic Booth, guests receive instant physical prints (usually within 10 seconds of taking their photo). For digital sharing, guests can scan a QR code to instantly download their photos right to their phones. All photos are also uploaded to a private online gallery that you can share after the event.

Yes! All our packages start at 3 hours, and you can add additional hours for $150/hour. You can add extra time when you book, or even on the night of the event if our schedule allows (subject to availability). We're flexible and want to make sure your guests have plenty of time to enjoy the booth.

There is no travel fee for events in Metro Vancouver and the Fraser Valley. For events further out on the Island or in the Interior, travel fees will be additionally charged on top of the rental. Just let us know your venue location and we'll include any travel costs in your custom quote.

We understand that plans change! Cancellations made 30+ days before your event receive a full refund of any deposit. Cancellations made 14-29 days before receive a 50% refund. Cancellations within 14 days of the event are non-refundable, but we're happy to help you reschedule to a future date at no additional charge whenever possible.

Yes, we require a 25% deposit to secure your date, with the remaining balance due 7 days before your event. We accept all major credit cards and Interac e-Transfers. The deposit guarantees that your date is reserved exclusively for you.